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Refund and Returns Policy

Returns policy

We accept returns within 14 days, starting from the day your order was delivered.

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned.
  • When trying on footwear, please do not mark the soles or damage the shoe box.
  • If an item has a tag attached, it must be returned with the tag in its original position.
  • Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable.
  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

How to return

When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable LONDIO packaging. If anything is damaged or missing from your return, you may not receive your refund.

Whether you arrange a collection or drop off your return, you’ll need to do this from the country or region you ordered to.

Here’s what you need to do:

  • Go to Orders & Returns
  • Find the order you want to return and click Return Item(s)
  • Select each item and your reason for returning

Prepare your return

  • Place the item inside the LONDIO packaging – don’t forget any brand boxes, dust bags, or cases.
  • Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return.
  • Need to reschedule your return collection? You can do this by heading to Orders & Returns in your account.


Once your return has been received and accepted by our seller, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.